Privacy Policy

1. Information We Collect

We collect the minimum data needed to run ProLearningGroup: account details (name, email, role), course activity (enrollments, progress, assessments), communications (support messages, feedback), and payments (billing contact, transaction metadata). We do not store card numbers on our servers.

2. How We Use Your Data

• Provide and improve courses, assessments, and certifications.
• Personalize recommendations and notify you about relevant updates.
• Process payments and manage invoices where applicable.
• Maintain platform security, prevent fraud, and meet legal obligations.

3. Sharing & Transfers

We share data only with essential service providers (payment processors, analytics, cloud hosting, email). These providers must follow security and privacy standards. We do not sell your personal data.

4. Data Retention

We retain data while your account is active or as needed to provide services, comply with law, resolve disputes, and enforce agreements. You may request deletion; some records (e.g., payment, compliance) may be retained as required.

5. Your Rights

• Access, correct, or delete your personal data.
• Download a copy of your data where legally applicable.
• Opt out of marketing emails at any time.
• Object to or restrict certain processing, subject to local laws.

6. Security

We use encryption in transit, role-based access, and monitoring to protect your data. No system is 100% secure; please use strong passwords and keep your account details confidential.

7. Cookies & Analytics

We use cookies for authentication, preferences, and analytics to improve performance. You can control cookies in your browser; disabling them may affect some features.

8. International Users

Your data may be processed outside your home country. We apply safeguards consistent with applicable laws for cross-border transfers.

9. Children

ProLearningGroup is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.

10. Contact

For privacy questions or requests, contact our team at privacy@ProLearningGroup.com. We aim to respond promptly and within legal timelines.